All Sketch orders for Mac-only licenses are made through our Payment Service provider, FastSpring. If you’re having check-out issues,please try the following:
- Try again with a clean browser (clear cache before your try again).
- Attempt to try again from a different browser (Firefox instead of Google Chrome, etc).
- Try the order from a different computer altogether.
- Selecting a different payment method is another alternate solution.
If the above doesn’t help, please contact FastSpring support via the following form: Consumer Support Form. FastSpring should then follow up with any information regarding your order.
If you’re still experiencing any check-out issues, please reach out to our support team for help.